Customer register

Description of our customer register

1. Name of the register

 Never Too Lake brand customer register

2. Owner

Sainija Studio, Never Too Lake  Business ID: 2976442-6 Koulukatu 37 A 24,  53100 Lappeenranta, FINLAND.  contact (at) nevertoolake.fi www.nevertoolake.fi


3. Purpose of the processing of personal data

Never Too Lake - an e-commerce agency dedicated to ordering, customer relationship management, administration, distance selling and customer contact.  

4 Information content of the register

The register may include personal information according to categories: name, address information, (separately billing and delivery), telephone, e-mail address.

5 Registry data sources register

The regular source of information is the information collected by customers from themselves on the e-commerce checkout and registration pages. Personal information is collected and processed in online shopping, invoicing, accounting and e-mail.

6 Disclosure and other transfer to EU or EEA specific

On the basis of the registered data recorded, the establishment of the company is not regularly transferred, nor outside the EU or the EEA. Third parties to whom it is necessary to provide information for the processing of orders are Posti, the payment service provider Klarna and the e-commerce system Mycashflow.

7 Registry security principles

Maintaining the registration electronically and protected in various ways by firewalls, passwords and other technical security measures generally accepted in the security industry. Only an individual employee of the controller and an employee working on behalf of the controller may have access to the register, which includes the possibility for the controller to access personal data.

8 Right of inspection 

As a general rule, a member entered in the register has the right to check his or her data stored in the personal register and the correct data controller to correct his or her incorrect data. It is possible to obtain a request for verification in writing from the relevant controller.

9 Correcting registry information 

The controller shall, without undue delay, have personal data in a register that is rectified, deleted or completed, independent of processing, necessary, incomplete, obsolete or out of date, on its own initiative or against the responsibility of the data subject.

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Terms and conditions

Address for returns and exchanges

Sainija Studio

Koulukatu 37 A 24

53100 Lappeenranta

FINLAND

Instructions for returning goods
You have 14 days to return an order after receiving it. If you change your mind, or the product you received is not what you expected, please contact us before returning the item.The customer pays the return shipping. We will compensate the return only in a case of a faulty or wrong item. If you have any questions, please contact us contact (a) nevertoolake.fi.

Send the products well packaged, in good condition and in their original box if it's possible.

The refund will be processed through the same payment method you used to make your original purchase. Never Too Lake will not compensate for lost packages